Tranquil Haven Homestay

HOUSE RULES

1. Check-In/Check-Out Times: Please adhere to the specified check-in and check-out times. Early check-in or late check-out may be arranged in advance, subject to availability and additional fees.

2. Extra Guests/Capacity Guidelines: The house is designed to comfortably host the number of guests stated in your booking. If the number of guests exceeds the house capacity, an additional fee of RM500–RM1,500 will apply.
👉 Kindly check with the host in advance for approval and exact charges. We’re happy to assist!

3. Parties or Events or Shooting: Hosting parties, events, or gatherings without prior written permission is strictly prohibited. Violations will result in immediate eviction and additional fees.

4. Quiet Hours: Quiet hours are from 10:00 PM to 8:00 AM. Please be mindful of noise levels to respect neighbors and other guests.

5. No Smoking: Smoking is prohibited indoors. Use designated outdoor smoking areas and dispose of cigarette butts properly. A cleaning fee will be charged for indoor smoking up to RM1,000.

6. Pets: Pets are not allowed unless explicitly approved by the host in writing. Unauthorized pets will result in additional cleaning fees or eviction.

7. Care for the Property: Treat the villa and its furnishings with care. Report any damages, malfunctions, or issues immediately to avoid additional charges.

8. Safety First: Ensure all doors and windows are securely locked when leaving the villa or at night. The host is not responsible for theft or loss due to negligence.

9. Staying Within the Law: Any illegal activities, including drug use, are strictly prohibited on the property. Violators will be reported to local authorities.

10. Lost Keys or Access Cards: Report lost keys or access cards immediately. A replacement fee will apply.

11. Personal Belongings: The host is not responsible for lost, stolen, or damaged personal items. Please keep valuables secure at all times.

12. Energy Conservation: Turn off lights, fans, and air conditioning when not in use or when leaving the house to conserve energy.

13. Cleanliness: Wash dishes, utensils, and cooking equipment after use. Dispose of trash in designated bins. If excessive cleaning is required (e.g., large amounts of leftover food, drink bottles, beer cans, barbecue utensils, or party decorations), an additional cleaning fee will be charged.

14. Prohibited Items and Activities

Kindly avoid bringing durian or mangosteen.
Sound equipment such as DJs or PA systems is not allowed.
Fireworks, firecrackers, and party poppers are not suitable for this space.
Please keep honking to a minimum to maintain a calm atmosphere.
Kindly avoid sticking items (e.g., tape or adhesives) on the walls to prevent marks or damage.

15. Shoes Off Indoors: To help keep the home clean and cozy, we invite you to leave shoes at the door.

16. Parking: Park only in designated areas. Do not block neighbors’ spaces or public areas. Violations may result in towing at the guest’s expense.

CANCELLATION POLICY

Booking Confirmation
– Ensure all details (dates, number of guests, etc.) are accurate during booking. Changes may not be accommodated later.
Security Deposit
– A refundable deposit is required for every booking. Any damages or violations may result in deductions.
Payment and Cancellation Policy
a. Booking Made Less than 21 Days Before Check-in.
– Full payment is required at the time of booking.
– If cancellation is made within 21 days before check-in, no refund will be provided.
b. Booking Made More than 21 Days Before Check-in
– 50% deposit is required at the time of booking.
– The remaining 50% must be paid no later than 21 days before check-in.
– If the balance payment is not received, the booking will be canceled, and the deposit will not be refunded.
c. Non-Refundable Policy
– Cancellations made within 21 days before check-in will not receive a refund, regardless of circumstances.

GALLERY

VIDEO

ROOM ARRANGEMENT

BEDROOM 1

BEDROOM 2

BEDROOM 3

Features

Laptop Friendly Workspace

Hair Dryer

Shampoo

Dishes And Silverware

Free Parking On Premises

Air Conditioning

Kitchen

Iron

Hangers

Bed Linens

Cookware

Wireless Internet

Washer

TV

Microwave

Stove

Refrigerator

Fire Extinguisher

First Aid Kit

LOCATION

THINGS TO KNOW

House rules

Booking Policy

CHECK-IN AND CHECK-OUT TIME

HOUSE RULES

CANCELLATION POLICY

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